Enquire

Quality

We understand how important it is obtaining a patent and launching a new product for your business. These can be game changers for your organization and business. And we understand how important is the quality of information research that we do, based on which you take key decisions for patenting your invention or launching a new product.

This deep understanding is what drives our quality. We have been investing time and energy in initiatives that enhance the quality and consistency of patent searches we do.

We understand the quality drivers in information research. Below is an illustrative fish-bone diagram listing out parameters that drive quality of patent information research.



We have addressed each one of the above parameters as a part of our search process and methodology. In addition, we have following processes that address quality of information research.

Consistency : It is not just the quality, but consistency of quality that matters in the long run. We understand inconsistency in search results is primarily due to: (a) Incorrect understanding of the concept or invention or variations in understanding of the concept or invention (b) Variations in the method and process of doing a search. Our team based approach to understanding the invention and communication with clients make sure our understanding is correct. Standardization of the search process has eliminated the variations between person to person while performing the searches.

Peer reviews : Peer review takes place during the beginning of the search when the key words and strategies are formed. Peer review ensures the invention is understood in the correct perspective and it is in line with customer expectations. And, at the end, the search report peer reviewed thoroughly before delivery to customers.

Dual Search bench marking : As a part of our regular quality audits, we conduct searches by two or more information researchers and then compare the approaches and results. This provides opportunities to understand the variations if any and take corrective steps to improve quality of the search results. We also periodically bench mark our search reports with International Search Reports (ISRs) made available by WIPO searching authority.

Methodologies : All our searches by default contain rigorous search of (a) related inventors and assignees (b) search of all backward and forward references (c) all sources - Patents, NPL, journals, web/internet documents, product / company websites, blogs, magazines and news papers. Such well defined methodologies and processes make sure the search requests are accurate and dependable.

Reporting : Our value added reporting includes feature comparison matrix and claims comparison charts. These are highly valued by our clients and helps them in better understanding of the search results.

Communication : Constant communication with customers is an important part of the search. We communicate to check if (a) our understanding of the novelties of the given invention are correct (b) our understanding of customer expectations are met (c) our understanding of scope of the search is ok (d) timelines and cost. By constant communication we just not deliver quality search results that meet your expectations but develop a long term partnership that adds value to your business.

Training & Continuous Learning :

Customer Satisfaction Feedback : We regularly conduct customer satisfaction surveys asking our customers how we did in terms of quality, timelines and communication aspects. Such feedback have given many insights and has improved the process and methodologies at DexPatent. With such surveys, we also understood the challenges and key priorities of our customers.

As a part of DexPatent Search Methodology we have addressed above parameters and hence you can be rest assured that the results delivered by DexPatent will be of high quality and consistent.

10 Reasons to select DexPatent